Archive for January, 2013

Consumers resent favourite brands bombarding them with email marketing campaigns

January 24, 2013

email-logo-md blueWith more than half of online marketers said to be giving email marketing greater priority than building their social media communities, a new YouGov survey – commissioned by Emailvision – warns that poor email marketing communications can negatively affect consumer sentiment toward a company or brand.

Consumers are just as likely to turn against their favourite brands as other brands if they are bombarded with too many marketing emails, the survey suggests.

It found that three-quarters of UK consumers would dislike a brand after being bombarded with marketing emails, while 71% of consumers said being sent unsolicited messages would also make them resentful of a brand.

Other factors that can make consumers resentful of their favourite brands include listing their name incorrectly in an email (50%) and getting their gender wrong (40%).

The survey also revealed that 40% of respondents would refuse to share any personal information with a brand in exchange for better targeted offers, rising to 49% among the over-50s. The only personal details they would be willing to share are their name (28%), their age (37%), and their gender (38%).

Emailvision director Neil Hamilton said: “When a customer purchases from your in-store business, they give you money in exchange for a product or service. When a visitor interacts with your online business, they are giving you their data in exchange for a relevant experience with your brand.

“If a business doesn’t choose to make use of this data correctly, they are missing out on important knowledge that could positively or negatively impact business for years to come.”

He added: “It’s imperative that a customer never becomes ‘just a number’ even in a database of millions. Technology enables all businesses to treat their customers to a personalised experience across multiple sales channels.”

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Facebook launches own search engine, Graph Search

January 17, 2013

by Brian Oliver

Facebook is bringing a social networking element to search with the beta launch of its own search engine, Graph Search.

It will allow users to search for friends or people they have interacted with by using cross-sections of information within their social network. Initially, only photos, people, places and interests will be searchable, but more content will be added in future.

Facebook founder and chief executive Mark Zuckerberg says “Graph Search is not Web search” and describes the new search feature as the social network’s “third pillar” after its news feed and timeline.

“Graph Search is a completely new way for people to get information on Facebook,” says Zuckerberg. “Graph Search is a really big project. It will take years and years to map the whole index of the graph. Eventually, we want to index all the posts and all of the content on Facebook.

“This is one of the coolest things we’ve done in a while.”

Zuckerberg insists that Graph Search is not intended to be a rival to Google. All searches will be restricted to Facebook. Users with wider search queries will be directed to Bing, through a new partnership with Microsoft.

“We have the social network, now we can truly search it,” says Zuckerberg.

Meanwhile, Bing has announced that its search results will now feature five times more content from users’ Facebook friends, including status updates, shared links and comments.

More information about Graph Search HERE…

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                       About the author:

Brian Oliver is a business journalist and the MD and founder of London-based strategic communications consultancy Focus Marketing Communications.

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CONTENTED MARKETER Magazine is brought to you by content marketing specialist Focus Content Marketing

Visit our website at: Focus Content Marketing